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RETURNS & SHIPPING


SHIPPING

Orders will be dispatched within 24 hours of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12pm AEST on a Friday and over the weekend are processed the following Monday

 

POSTAGE COSTS

AUSTRALIA - POSTAGE COSTS

 

STANDARD SHIPPING

(3-4  business days) 

EXPRESS SHIPPING 

(1-2 business days)

0-$150

 $8

 $10

$150+

 Free Shipping

 $10

$300

 Free Shipping

 $10

 

INTERNATIONAL SHIPPING - POSTAGE COSTS

NEW ZEALAND

 

STANDARD SHIPPING

(3-5 business days)

EXPRESS DHL SHIPPING

(2-3 business days)

0-$300

$17.95

$29.95

$300+

Free shipping

$29.95

ALL OTHER COUNTRIES 

 

STANDARD SHIPPING

(10-15 business days)

EXPRESS DHL SHIPPING

(2-6 business days)

0-$700

$30.00

$60.00

$700+

Free shipping

$60.00

 

WE SHIP TO THE FOLLOWING COUNTRIES

(Australia), Austria, Belgium,, Canada China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Italy, Japan, Netherlands, Norway, Portugal, Ireland, Singapore, South Africa, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom, United State of America For all other international countries please contact us as we can organise shipping at an extra cost. Please note: The Connecton cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian regulations, we are prohibited by law from marking any orders as a ‘gift’

PROCESSING AND DELIVERY TIMES

When your order has been placed a confirmation email will immediately be sent to your nominated email address. All orders are processed within 24-48 hours. Purchases made on weekends or Australian public holidays will be processed the following business day. Please note* Confirmation emails can be hiding in your junk folder, please double check all junk folders or email us at info@thecon-nection.com 

We cannot always guarantee item availability. If there are any issues with your item or delay times you will receive and email with 24 hours. We can cancel your order if your order has not been processed and packed for all cancelled orders, we will refund the full amount. 

Please Note* There can be unexpected delays due to sale period

PAYMENT

Purchasing through The Connection is safe and secure. You can trust that we value your privacy, so we protect all of your personal information using a secure payment gateway with industry standard 128 bit SSL encryption.Your order can be paid for using the following safe and secure payment methods. Credit Card, Visa, Mastercard Paypal and AfterPay (Australia only)

RETURNS & EXCHANGES

OUR POLICY

  • We offer full refunds on all full priced items
  • Australian returns are accepted within fourteen days from the date of purchase. Items received outside this date will not be accepted.
  • International returns are accepted within twenty days from the date of purchase. Items received outside this date will not be accepted.
  • All items must be in original condition and tags attached (any item that has been worn, washed, damaged or altered cannot be returned)
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Footwear
All footwear must be tried on a soft, carpeted surface – any scratches or soul marks will not be accepted. The original box must be returned. 
Earrings and Intimates 
Unfortunately, these are the few items on The Connection that cannot be returned due to hygiene reasons unless found faulty.
Swimwear
All swimwear must have the hygiene strip in place. If the items tags are removed, altered or the garment shows signs of wear cannot be returned

 

SALE ITEMS

We offer refunds on sale items we, however, do not provide refunds on items that are Final Sale of 40% OFF or more. If you are unsure of an item, please email us at customercare@thecon-nection.com Discount codes and Promo codes that are used in conjunction with sale items and make the item 40% OFF or more cannot be returned or exchanged. All final sale items are final, so please choose carefully.

 

WANT TO EXCHANGE AN ITEM

We want to make online shopping as easy as possible. To exchange your item, please return your item to us. In the meantime, you can make another purchase on www.thecon-nection.com This limits wait time so you can wear your item ASAP.

 

RETURN STEPS

  1. Please email us at customercare@thecon-nection.com, We will let you know the next steps. If your return has not been approved first via email, we will send back your order to you.
  2. Please send your return items to 

THE CON-NECTION RETURNS 

25/278 Church St, Richmond 3121, VIC  Australia

Please note* We are unable to accept Online Store returns in person at our Head Office.

 

DAMAGED OR DEFECTIVE

While we do our best to ensure everything, we send to our valued customers is in immaculate condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please email us as soon as possible. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty. We will always endeavour to repair or replace your item. If we are unable to do this, we will offer you a full refund.

 

HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?

Once we receive your item, we refund you; please allow for up to 5 days for the payment to appear back in your account.

 

DO I HAVE TO PAY TO HAVE MY GARMENT RETURNED?

Yes, you will have to cover the postage cost to return any garments to us. Exceptions will be granted if The Connection is at fault, for example for any faulty garments or dispatch errors.

Please email us at customercare@thecon-nection.com


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